Five sessions recorded in March 2026, rebuilt as slide decks: why the VoiceBot business churned, what Convin Sense changed, how it is built, what constrains it, and how it is sold. Plus a twenty-minute consolidated walkthrough.
Where a voice bot genuinely worked, the ceiling it kept hitting, and the arithmetic that made good clients leave a product that worked.
The voice pipeline and its 2.5-second budget, the real vendor stack, the Next Best Action engine, and every lever in campaign settings.
WhatsApp end to end: portfolios and accounts, number procurement, the 24-hour rolling window, payment failures, and two accounts that got banned.
How prompting moved from decision trees to the Eight Pillar Framework, how an agent is assembled, and what every knob in the call-control panel does.
A live teardown of four configuration faults, the full pricing model, and the 21-day pilot SOP that replaced a much larger one.
Navigating a deck. Arrow keys or the on-screen controls move between slides; Home and End jump to either end. Each deck ends with a reference card of every number in it, and a list of figures that differ between recordings and are worth confirming before quoting.